Business Analyst / Project Manager
Vancouver (Remote), Full-Time
About the Role
Are you a self-driven business analyst who has experience working in different phases of a project? Have you been working as the Project Manager on a few projects? Do you enjoy being involved in projects from the ground up, taking them from concept to successful completion with minimal oversight? The successful candidate will work directly with clients and manage projects to implement new systems and solutions. You will listen to customers’ budgeting needs, analyze their current processes, implement those processes, and ensure that the deliverables fall within the scope of the implementation.
As this role is multi-skilled, our team members are not expected to start with competence in all areas on day one. Coming from different professional backgrounds, our successful Analysts/PMs have in common the ability to learn and adapt, a high comfort level with software applications, excellence in handling data, and professionalism in a client-facing commercial context. With that said, prior knowledge of mid-market ERP systems implementation is a big plus!
What You'll Do
Work within a supportive team to identify, define, and deliver business improvement opportunities for clients.
Work can include process mapping and definition, research, data, and systems analysis, project management, and change management activities.
Monitor project progress by creating a project plan, tracking activity, resolving problems, publishing progress reports, recommending actions, and managing client expectations.
Improve systems by studying current practices and documenting requirements for the client stakeholders and the technical teams.
Facilitate meetings with Kwixand team members and clients, creating agendas and meeting notes.
Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues for Kwixand team members and their clients.
Perform quality assurance of work products completed by the team before delivery to clients.
Recommend controls by identifying problems and writing improved procedures for Kwixand team members.
Understand and communicate the financial and operational impact of any changes, document as part of the change management process.
Coach and support clients throughout the project process and long-term adoption of their business improvements.
Lead the delivery of smaller to mid-sized projects.
Who We Are Looking For:
Creative systems thinkers who are passionate about continuous process improvement and interested in business and systems analysis, project management, and change management.
You take the time to listen to stakeholders, see things from their perspectives, and celebrate success.
You understand that technology doesn’t solve everything - sometimes, a process tweak can make a world of difference. Your Agile mindset helps you focus on continual improvement and delivering real business value.
You are highly flexible when it comes to getting things done. A friendly and collaborative environment is more important to you than a structured one. You want to work on meaningful, high-impact projects.
Post-secondary degree in the field of Commerce, Business Administration, Information Technology, Project Management, Business Analysis, or other related disciplines.
Experience leading business analysis, process mapping, and process improvement.
Experience engaging with stakeholders and clients to gather requirements and develop workflows and solutions.
Experience producing technical and analytical reports for senior management.
Experience in business analysis for software implementation projects will be considered an asset. This includes experience in LEAN methodology.
Experience with project management, including experience with agile methodology and change management concepts.
Experience in designing and facilitating workshops, including business and strategic workshops, will be considered an asset.
Note: If your resume shows education, training, and/or experience equivalent to the essential qualifications listed above, your application may be equally considered.
Skills & Requirements:
Minimum of 3 years of experience as a business analyst.
Minimum 2 years of experience as a project manager.
Strong knowledge of any ERP solution.
Experienced in leading a team.
Excellent verbal and written communications skills.
Excellent research, analytical and problem-solving skills.
Excellent team-building and collaboration skills.
Ability to establish strong and effective working relationships with internal and external stakeholders.
Exceptional client service focus.
Strategic thinking skills.
How to Apply
Interested in this opportunity? Apply by sending a cover letter and resume to: email@example.com. In the subject of your email, please include the title of the job.