Current Openings
Client Support Representative
Canada (Remote), Full-Time
About the Role
We are seeking a detail-oriented and proactive Client Support Representative to join our growing team. You will play a critical role in triaging, monitoring, and resolving client support requests related to Dynamics 365 Business Central and the Power Platform. You’ll be responsible for ensuring timely and accurate handling of incoming support issues, escalating when necessary, and providing a great customer experience through responsiveness and your problem-solving expertise.
Key Responsibilities
Monitor incoming support requests via designated channels
Diagnose and resolve technical issues related to Business Central and Power Platform
Assign and escalate support requests to appropriate team members when needed
Track and document support activities, solutions, and updates in internal systems
Collaborate with consultants and developers to troubleshoot more complex cases
Identify recurring issues and contribute to support documentation and knowledge base
Maintain a high level of customer satisfaction through clear communication and follow-through
Qualifications
Required
2+ years of experience in software or solution support roles
Strong troubleshooting and problem-solving skills
Familiarity with Microsoft environments
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Preffered
Hands-on experience with Microsoft Dynamics 365 Business Central
Experience working with Power Platform tools (Power Apps, Power Automate, Power BI)
Knowledge of ERP systems and business process flows
How to Apply
Interested in this opportunity? Apply by sending a cover letter and resume to: hr@kwixand.com. In the subject of your email, please include the title of the job.