top of page
Microsoft Dynamics 365 Customer Service Partner - Kwixand Solutions

Microsoft Dynamics 365 Customer Service

Boost loyalty and exceed customer expectations.

Introducing Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service is a cloud-based CRM solution that empowers your organization to provide exceptional experiences for the best customer service outcomes. D365 for Customer Service makes it easy to define and create efficient and consistent processes around the service experience. It provides your customer service team with the tools they need to deliver personalized, value-added experiences to create brand advocates. As one of several Dynamics 365 CRM apps. Dynamics 365 Customer Service can be used by itself or integrated with other Dynamics CRM, Dynamics 365, and Microsoft 365 apps to create a unified solution that meets your business needs. 


Get the Most Out of Your CRM Solution with Kwixand Solutions

As your Dynamics 365 Customer Service Partner, we'll help you streamline operations and boost customer loyalty with D365 Customer Service. Our focus? Providing great value and helping your business succeed. We start by understanding your processes and values, then use our industry expertise, along with proven best practices, to craft tailored strategies that work for your organization’s specific needs.

Guaranteed Results

If the results we agreed upon are not delivered, we recommend you pay us only what you believe our services were worth. 

Billing Options

 While we bill by time and material, we also offer you the option of hiring our services at a fixed cost bid.

Industry Experts

Our team of experts have decades of industry experience and knowledge and can guide your business to success.

Ready to talk to a business consultant? ​Our CRM experts are here to answer any questions you may have.

D365 Customer Service Top Features

Looking for a CRM solution that can empower your customer service team and help your business build personalized customer service experiences? Dynamics 365 Customer Service provides your support team with the tools they need to resolve cases quickly and create high levels of customer satisfaction.

Deliver Omnichannel Engagement

  • Deliver value at every touchpoint with a 360-degree view into your customer's interaction history, service preferences, and more.

  • Engage with customers on their preferred channel—including chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line, and more—using Customer Service omnichannel capabilities.

  • Design positive support experiences by making it easy to find answers through self-service, community, or social channels.

D365 Customer Service - Screenshot - Cus
D365 Customer Service - Screenshot - Cus

Unleash the Power of the Cloud

  • Reduce operational costs with a cloud CRM solution - you won't need to manage hardware, infrastructure, or worry about system updates.

  • Scale your business with ease. As your business grows, easily add on more Dynamics 365 apps to meet your business needs. 

  • Get up and running in a few days without requiring a significant upfront investment thanks to a simple monthly subscription model.

Empower Your Support Team

  • Resolve complex cases faster with cross-company collaboration and easily connect employees with subject matter experts using Microsoft Teams.

  • Intelligently route cases by topic or channel and automatically assign cases to the agent best equipped to resolve them by using custom entity routing.

  • Measure and act on customer feedback submitted through surveys after every service engagement by combining customer data with survey insights from Microsoft Forms Pro.

D365 Customer Service - Screenshot - Omn

D365 Customer Service Resources

We are here to help you navigate through your digital transformation with our library of resources. Stay updated with articles and news about CRM software, Dynamics 365, and more.

Resources Image - CRM vs ERP

CRM vs. ERP: What is the Difference?

Discover the differences between a CRM and an ERP system to learn which type of business management software is right for your business.

Resources Image - How to foster an AI-ready culture in customer service

Learn how Microsoft incorporated AI into their customer service processes and get insights into how AI could transform your own customer service organization.

Resources Image - What is Microsoft Dynamics 365 Customer Insights?

What is Microsoft Dynamics 365 Customer Insights?

D365 Customer Insights stands out as a true self-service and flexible customer data platform (CDP) with several unique capabilities. Here's what sets it apart.

Background image of a work desk

Learn How Dynamics 365 Customer Service Can Transform Your Company

Thanks! We will be in touch shortly.

bottom of page