Introducing Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service is a cloud-based CRM solution that empowers your organization to provide exceptional experiences and the best customer service outcomes. Poor customer service experiences can negatively impact your business bottom line. D365 for Customer Service makes it easy to define and create efficient and consistent processes around the service experience. It provides your customer service team with the tools they need to deliver personalized, value-add experiences to create brand advocates. Dynamics 365 Customer Service is one of several Dynamics 365 CRM apps and can be used by itself or integrated with other Dynamics CRM apps to create a unified solution that meets your business needs. Get in touch with Kwixand Solutions, a Microsoft Dynamics 365 Customer Service Partner, to learn how your business can leverage this powerful CRM solution.
Get the Most Out of Your CRM Solution with Kwixand Solutions
As a Dynamics 365 Customer Service Partner, we can help your business get up and running on D365 Customer Service so you can streamline your customer service operations and improve customer loyalty. When you partner with us, our core focus is to deliver great value and help your business succeed in the long-run. We work to understand your business processes and corporate values and then leverage our industry knowledge, best practices, and expertise to develop the best strategies and action plans that work specifically for your organization.
If the results we agreed upon are not delivered, we recommend you pay us only what you believe our services were worth.
While we bill by time and material, we also offer you the option of hiring our services at a fixed cost bid.
Our team of experts have decades of industry experience and knowledge and can guide your business to success.
Ready to talk to a business consultant? Our CRM experts are here to answer any questions you may have.
D365 Customer Service Top Features
Microsoft Dynamics 365 for Customer Service may be right for your business if you are looking for a CRM solution that can empower your customer service team and help your business build personalized customer service experiences.
Dynamics 365 Customer Service provides your support team with the tools they need to resolve cases quickly and create high levels of customer satisfaction.
Deliver Omnichannel Engagement
Deliver value at every touchpoint with a 360-degree view into your customer's interaction history, service preferences, and more.
Engage with customers on their preferred channel—including chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line, and more—using Customer Service omnichannel capabilities.
Design positive support experiences by making it easy to find answers through self-service, community, or social channels.
Unleash the Power of the Cloud
Reduce operational costs with a cloud CRM solution - you won't need to manage hardware, infrastructure, or worry about system updates.
Scale your business with ease. As your business grows, easily add on more Dynamics 365 apps to meet your business needs.
Get up and running in a few days without requiring a significant upfront investment thanks to a simple monthly subscription model.
Empower Your Support Team
Resolve complex cases faster with cross-company collaboration and easily connect employees with subject matter experts using Microsoft Teams.
Intelligently route cases by topic or channel and automatically assign cases to the agent best equipped to resolve them by using custom entity routing.
Measure and act on customer feedback submitted through surveys after every service engagement by combining customer data with survey insights from Microsoft Forms Pro.
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What is Microsoft Dynamics 365 Customer Insights?
D365 Customer Insights stands out as a true self-service and flexible customer data platform (CDP) with several unique capabilities. Here's what sets it apart.