What is the Kwixand Customer Care Program?
Seamless Support
All clients enrolled in the Customer Care Program receive seamless support for technical issues.
Expert Training
Our Business Central and Power Platform experts will make sure your team knows how to make the most of your new solution.
Industry Leading Care
Our experts have decades of experience in post-implementation support, training, and care and can help guide your team toward success.
Some of the biggest fears for small businesses often revolve around post-implementation support. Will issues arise that impact day-to-day functionalities? Will my team be able to use the new system correctly? What kind of unexpected costs will come up for troubleshooting and post-implementation alterations? For peace of mind during this overwhelming process, Kwixand Solutions offers Kwixand Customer Care packages for Dynamics 365 Business Central and Power Platform clients. The Kwixand Customer Care Program is a comprehensive support and consulting solution tailored to improve Microsoft Dynamics 365 Business Central and Power Platform implementation success, drive end-user adoption, and provide essential training and support post go-live. All Kwixand Business Central and Power Platform implementation clients will be automatically enrolled in our foundational support tier, Customer Care Pro, once the solution is live.
Plans and Pricing
No matter your post-implementation care needs, there is a Kwixand Customer Care Plan to fit your business and your budget - choose the one that fits your company the best. Our comprehensive Customer Care plans all include technical support and training for your current team in Business Central and Power Platform to ensure implementation success, drive end-user adoption. Additional benefits for upgrading to Customer Care Premium include pre-paid blocks of consulting and development time and extended end-user training for new client employees. Click on the "Let's Talk" button at the bottom of the page to get in touch with our team for an in-depth overview of each package, what it includes, and whether it is right for your company.
Kwixand Customer Care Program Services
Technical Support
End-User Training
Consulting and Development
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Expert end-user training is offered to all client employees at the time of implementation to drive user adoption through both initial orientation training and continued "how-to" training support. Training for new client employees is available with a Customer Care Premium plan.
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All Kwixand clients enrolled in any Customer Care plan receive top level end-user support for any technical issue in Business Central or Power Platform.
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Save money on consulting and development fees with 2 hours monthly of either service as well as a yearly solutions audit and consultation included in your Customer Care Premium plan.
Is a Kwixand Customer Care Right for Me?
Kwixand Customer Care Plans are specially designed for companies with a range of post-implementation support needs. The expert care and industry leading benefits of a Customer Care Plan are ideal for businesses that meet the following criteria. Remember, you don't need to have done your implementation, upgrade, or migration with Kwixand to take advantage of our cost saving, fixed-fee Customer Care Plans.
You are a small or mid-sized company.
Businesses who require outside technical support and training.
You're new to Kwixand implementation.
Companies transitioning to an ERP or Power Platform solution with Kwixand for the first time.
You want to scale your business and expand.
Companies who are planning for or have already begun the process of expansion.
You want to constrain budget and risks.
Smaller businesses with limited budgets and specific timelines.
Still unsure whether a Kwixand Customer Care plan is the right post-implementation solution for your business? Get in touch with an experienced care specialist who will help you find the right plan to fit your needs.
Explore Kwixand Implementation Methodologies
Are you looking to upgrade or replace your existing ERP solution? Check out our fixed fee KwixSmart and KwixStart implementations for Dynamics 365. Not only will our experts help you select the right implementation method for your business, but working with the certified experts at Kwixand will also help mitigate the common risks of ERP implementation for a more successful migration.