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Introducing the Kwixand Customer Care Program

Unlock the full potential of your Business Central and Power Platform solutions with Kwixand's Customer Care Program. Get proactive support and expert training at a fixed rate.

A Kwixand Customer Care Program expert speaking to a client over the phone using a headset.

Exploring Microsoft Dynamics 365 Business Central and Power Platform solutions for your organization? Worried about all the implications of an upgrade, migration, or new implementation? Kwixand Solutions has you covered with our Customer Care Program. With Kwixand, you get support that goes beyond implementation with two distinct levels of care tailored to meet your exact support needs: Customer Care Pro and Customer Care Premium.

What Is the Kwixand Customer Care Program?

The Kwixand Customer Care Program is a comprehensive post-implementation care program that provides support and training to Microsoft Dynamics 365 Business Central and Power Platform users once your solution has gone live.

Clients that have completed an implementation of Business Central or a Power Platform solution with Kwixand will automatically be enrolled in the program with options to increase coverage or bypass the program and receive hourly billing for support services instead. However, for the vast majority of clients, a Customer Care Plan offers significant cost savings compared to hourly support billing, with some clients saving over $1,000 a month!

Additionally, Kwixand Customer Care isn’t just for Kwixand implementation clients. Any organization using Business Central or Power Platform can register for the program to receive industry leading care from the experts at Kwixand.

Let’s take a look at the services you will receive at each level of the Customer Care Program.

An infographic showing the differences of available services for Customer Care Pro and Customer Care Premium plans.

Customer Care Pro

Customer Care Pro is our foundational level of care and the default plan for automatic enrollment. With Customer Care Pro you receive unlimited, on-demand support for any and all technical issues within your Business Central or Power Platform solution. This ensures that your system is fully operational so that you can access all the tools you need and start taking full advantage of your new solution with minimal slow-down to operations.

In addition to technical support, you will also receive expert training assistance for teams of up to 5 licensed users to ensure that everyone on your team knows how to use the new programs. This not only makes it easier for your team to transition but also increases user adoption and confidence.

What makes Kwixand’s training stand out is we don’t just teach you once and leave you to figure things out, we are there for you, on-demand, throughout the life of your Customer Care contract to answer specific question on how to navigate, access, and complete the specific tasks you need to perform during your day-to-day operations.

Customer Care Pro plans are available at a fixed price starting at $500 per month, billed annually. This plan is ideal for companies looking for out-of-the-box functionality, are not receiving the level of support needed from another implementation service or who have already completed one or more implementations, upgrades, or migrations with Kwixand Solutions.

Customer Care Premium

By upgrading to Customer Care Premium, you gain access to additional benefits on top of the support and training services included with a Pro plan. First, there is no limit to how many end-users are eligible for training and even extends to new team members, making Customer Care Premium an ideal plan for businesses that are looking to expand.

In addition to these services, you will also receive 2 hours of prepaid consulting and/or development time each month. This allows you to make custom alterations to your Business Central or Power Platform solution for a more tailored experience.

In order to ensure that your customizations are always operating at their peak, a Customer Care Premium plan includes Microsoft update monitoring and post-update customization alignment. You will also receive an annual solutions audit so you can be sure that you are using the newest and best solutions that fit your exact needs.

These extended benefits make the Customer Care Premium plan ideal for companies with complex processes, who have more than 5 licensed user or plan to add new licensed users over time, and are implementing, upgrading, or migrating to Business Central and Power Platform, or other similar solutions, for the first time.

Customer Care Premium plans start at $1,000 a month, billed annually. Comparative hourly billed support, training, consulting, and development far exceeds the fixed rate costs of a Customer Care Premium plan, meaning you could potentially save over $1,000 every month with a Customer Care Plan.

Click here to sign up for the Customer Care Platinum Waitlist

Benefits of a Kwixand Customer Care Plan

Ready to see the real-world advantages of Kwixand's Customer Care Program? It's not just about support; it's about saving you time, cutting costs, and getting the most out of your systems. Let's break down the key benefits of using a Customer Care Plan.

1️⃣Save Time and Money

Implementing and managing complex systems can often be a time-consuming and resource-intensive endeavor. The Kwixand Customer Care Program is engineered to streamline this process, allowing you to save valuable time and resources. With our proactive approach to issue resolution, you can minimize downtime and operational disruptions, ensuring that your systems consistently operate at peak efficiency.

Additionally, by addressing concerns swiftly, your Kwixand Customer Care Plan helps you avoid potential financial setbacks associated with prolonged system issues, making it a cost-effective investment in both the short-term and well into the future.

2️⃣Increase User Adoption

One of the key challenges organizations face during system implementation is ensuring widespread user adoption. The Kwixand Customer Care Program is designed to bridge the gap between technology and end-users seamlessly. Our support experts provide tailored system guidance, comprehensive training resources, and on-demand troubleshooting assistance to empower users.

By fostering a user-friendly environment and promptly addressing user concerns, you’ll see an increase in user confidence, leading to increased adoption rates. This results in a more efficient utilization of your new system, maximizing the return on your investment, whether you partnered with Kwixand or another solutions provider for the actual implementation of your solution.

3️⃣Maximize System Potential

The Kwixand Customer Care Program doesn't stop at technical issues and support. Our dedicated care teams work in partnership with our clients to optimize configurations, fine-tune settings, and provide valuable insights to enhance system performance. This commitment to ongoing improvement sets the Kwixand Customer Care Program apart as we provide proactive solutions aimed at unlocking the full potential of your Business Central and Power Platform solutions.

In essence, the Kwixand Customer Care Plan is not just a support service; it's a strategic investment that pays dividends in terms of time, money, and system performance. Join us on this transformative journey and experience the true potential of your software solutions with a Kwixand Customer Care Plan.

Schedule a Consultation to Learn More!

Interested in learning more about Kwixand Customer Care? Ready to set up a care plan to support your new Business Central or Power Platform solution? Set up a free consultation with a member of our expert care team to discuss specifics and get a quote for your Pro or Premium level Customer Care Plan.

Click here to book a free Customer Care Plan Consultation with a Kwixand care expert.


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