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  • Writer's pictureKwixand Team

Using AI in Dynamics 365 Business Central

Make the most of Dynamics 365 Business Central with Microsoft Copilot and other advanced AI features.

A laptop open on a desk with a Dynamics 365 Business Central dashboard on the screen.

Microsoft's Dynamics 365 Business Central is a cloud-ERP solution created with small and medium-sized enterprises across a wide range of industries in mind. Business Central comes complete with a host of crucial and highly beneficial functions, but the most pivotal are those features that have been enhanced with AI.


By leveraging Microsoft’s Azure platform, Business Central’s AI features make the system more intelligent and help fine-tune your business processes. This article will show you how you can use AI to make your operations more efficient with Business Central.


For more on the benefits of Microsoft Dynamics 365 Business Central, check out 8 Benefits of Dynamics 365 Business Central for Your Business.


Easy Automation with Microsoft Copilot


Microsoft Dynamics 365 Copilot is revolutionizing AI-powered experiences within Microsoft Dynamics 365 business applications. By integrating AI assistance directly into everyday workflows using natural language technology, Copilot automates repetitive tasks and unleashes creativity. It's the world’s first copilot in both customer relationship management (CRM) and enterprise resource planning (ERP), setting the stage for a new era of productivity across businesses of all sizes.


In Business Central, Copilot empowers product managers to create captivating AI-generated product descriptions to save time and boost sales. Easily overcome writer’s block with instantly generated marketing text that uses product attributes like color, material, and size to craft memorable descriptions. Customize the text to align with your brand by selecting a specific tone of voice, format, and length.


Not only does Copilot help you craft product descriptions and listings, it helps you post them too. With Copilot, it only takes a few clicks to publish product listings directly to Shopify or other ecommerce platforms. By streamlining the process of launching new products, Microsoft Copilot in Business Central allows you to eliminate time consuming manual processes and prioritize business growth.


For more on Microsoft Copilot, check out Microsoft Copilot AI for Microsoft 365 Explained

Enhanced Cash Flow Forecasting


In order to understand how you organization is performing overall as well as how your business is achieving its financial goals, it is important to look at cash flows. Business Central has a built-in reporting utility tool called Cash Flow Forecast that you can pair with Microsoft Azure Machine Learning to review historical data, simulate various situations, and gain access to predictive insights. As Azure Machine Learning is already provided in Business Central, all you need to do to make the most of your cash flow analysis is to simply activate the tool and stay within the time limit for accessible, which is resets each month.


Dynamics 365 Business Central Cash Flow Forecast chart

Sales and Inventory Forecasting


Maintaining the right amount of inventory is key for successful business operations. Business Central features a sales and inventory forecast extension, powered by Azure AI, that allows you to accurately predict future demand. This tool will not only indicate when to order more stock, but also anticipate stockouts and associated losses. The forecast can be adjusted according to reporting periods and the number of periods included in the calculation. Business Central typically comes with the extension pre-installed, but it needs to be activated before use.


Dynamics 365 Business Central Sales and Inventory Forecast Setup screen

Late Payments Prediction for Sales Documents


The late payment prediction extension that comes with Business Central can help you predict whether certain sales invoices will be paid late. With this information, you can make modifications to your payment collection process or system, such as altering the payment method or the payment terms for the customer.


The late payment extension works with a predictive model that pulls data from a variety of small and medium-sized businesses to train its predictive AI. As soon as you start posting invoices and logging payments, Business Central will assess the compatibility between your organizations and the standard model. You can also use pre-existing public models in the Azure AI gallery to create your own custom predictive web model.


Learn More About Dynamics 365 Business Central


If you're considering Business Central, or already using it, and want to take full advantage of Microsoft’s AI offerings, Kwixand Solutions can assist. Located in Vancouver, Canada, we serve businesses across the US and Canada and utilize our expertise as a Dynamics 365 Business Central Partner to help them achieve their goals through digital transformation. No matter the size of your business, your industry, or your location, Kwixand Solutions is here to help. Book a free consultation today!


Click here to book a free consultation with a Kwixand Solutions AI and Dynamics 365 Business Central expert.

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